Refund Policy

Provider

oarbmit.com, LLC, EDRPOU 56752190, Suite 6, Horizon Business Center, 24 Antonovycha Street, Kyiv, 01004, Ukraine. contact@oarbmit.com; +380 689 183 9797.

IELTS/TOEFL coaching. Independent; not affiliated with, authorised by or endorsed by the British Council, IDP, Cambridge or ETS. IELTS and TOEFL are registered marks. We are not an educational institution or licensed provider and do not issue state-recognised documents.

Prices and terms

Prices, scope, schedule and performance terms appear before order, per Law of Ukraine “On Electronic Commerce” No. 675-VIII of 3 September 2015.

Cancellation and rescheduling

Cancel before performance for a full refund of the unperformed part. Reschedule or cancel at least 24 hours before a session; later changes may be charged. Unused diagnostic assessments are refundable.

Refunds

Email contact@oarbmit.com. We acknowledge within 2 business days and decide within 10 business days. Approved refunds are paid within 10 business days. Law of Ukraine “On Protection of Consumer Rights” No. 3153-IX of 10 June 2023 applies.

Complaints

Send complaints to contact@oarbmit.com. We respond within 10 business days. Unresolved disputes may go to court and be reported to the State Service of Ukraine on Food Safety and Consumer Protection.

Data and cookies

Personal data is processed under Law of Ukraine “On Personal Data Protection” No. 3793-IX of 25 April 2024. Retention is limited to service and legal needs; data-subject rights are supervised by the Ukrainian Parliament Commissioner for Human Rights. Non-essential cookies need prior consent.

Language and advertising

Ukrainian version published; English additional, per Law of Ukraine “On Ensuring the Functioning of Ukrainian as the State Language” No. 2704-VIII of 25 April 2019. Advertising is truthful and identifiable under Law of Ukraine “On Advertising” No. 270/96-VR of 3 July 1996. Registration: Law of Ukraine “On State Registration of Legal Entities, Individual Entrepreneurs and Public Formations” No. 755-IV of 15 May 2003. Licensing: Law of Ukraine “On Licensing of Types of Economic Activity” No. 2220-VIII of 2 March 2015. Marks: Law of Ukraine “On Protection of Rights to Marks for Goods and Services” No. 3689-XII of 15 December 1993.